What is your Return Policy?
We have a 7 days Return policy for Clothes & Accessories
EASY RETURN POLICY
At Pranava, our aim is to provide satisfaction to our customers. If for any reason, you are not satisfied with the product, we are here to help.
Following are the details of the returns policy that is applicable for all the items sold by Pranava:
Products: Clothes & Accessories
Return 7 Days from Delivery Date.
Sometime the product may not satisfy you in terms of fit or may not be as per your imagination of the design/color considering the change from screen to actual. Please note we will be more than happy to exchange the product of same or more value but will be unable to provide a refund. You may come back to us anytime for an exchange. You may use the exchange coupon value to buy another product of your choice of value equal or higher to the coupon amount
Please return your purchase in its original packaging with all the parts and freebies with your original receipt. Please make sure that the product(s) are properly packed when you are returning it.
How does Return work?
Login to your Account and go to RMA
Click on the 'Request New RMA' in which list of completed orders will be seen only for 7 days from the date of the completion of order
Fill the required information and submit the form.
Once the product is collected from the customer, coupon (excluding shipping charges) will be generated.
Customer can use the coupon while placing the order of equal or high amount.
Once the previous product we received as per our EASY RETURN POLICY then our team will initiate the exchange process.
The CREDIT process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end.
- The entire amount paid by you for the product excluding the shipping charges will be first credited in form of a discount coupon to your Pranava “Exchange Coupon Account”, please note that the shipping charges are non-refundable & non-creditable.
- Once the refund amount is in your Pranava “Exchange Coupon Account”, you can use the coupon at the checkout while placing an order of equal or high value from Pranava-organic.com only.